The Brooklyn

Superb

The door to the toilet... Liked: Nothing. Disliked: Nothing.

Lacking housekeeper who knows their... Liked: It was outside busy areas of Brooklyn.Our mattress looked new and the bed was wide and comfortable and the air con worked properly. Disliked: The cleaning staff had put only a single bottom sheet. We asked for and received another bottom sheet but we said for the future that there should be a dust mite protection fitted sheet which also protects the mattress from human sweat etc. Hygiene standards questionable. The two small pillows provided for the double bed were poor in quality. However they did not smell and therefore did not complain as my neck was ok the next day. The main shower worked but the hand held shower did not work as the mechanism to change it on the wall was broken. The cleaners only cleaned your room if you requested. By the time we found out we were 36 hours from leaving. The safe was reported locked on the first night and never resolved during our 4 night stay. Though a person did try to resolve the problem at 22:00. He only came on at 21:00. A bearing in an extractor fan in the bathroom wailed for around 12 hours on night 3 and of course went quiet from 07:00 on our 4th day and never disturbed us again. (Intermittent) Difficult to demonstrate the problem. People on the reception desk behind protective plastic barrier gave the place a bad feeling on entering the hotel. However the reception staff were helpful though in our case mainly apologetic. As the hotel was simply accommodation, it appeared that even getting this right for the establishment seemed difficult. Our family was in the hotel trade. Where no food is served, no bar, etc it should be plain sailing. .

In my opinion I wouldnt... Liked: Bed was comfortable Disliked: There were no towels the room was dark with 1 light all the other ones were broken and the carpet was not clean

Pleasant